Super Clean stands out due to our commitment to professionalism, quality, and customer satisfaction. Each of our residential housekeepers has undergone an extensive background check and rigorous training, ensuring that they are equipped with the skills and knowledge required to deliver top-quality services. We pride ourselves on our detailed cleaning plans, tailored to meet the unique needs of each customer. Our dedication to excellence and reliability is why customers place their trust in Super Clean for all their housecleaning needs.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place. This preparation will allow us to provide you with the best possible cleaning service and ensure the safety of your belongings and pets. Thank you for your understanding and cooperation in helping us maintain a safe and efficient cleaning environment.

No, you do not need to be home for every cleaning service with Super Clean. Our cleaning services operate on an 8 a.m. to 5 p.m. schedule, Monday to Friday, allowing flexibility for our customers. Most of our customers are not home when we arrive for cleaning services. In these cases, our insured housecleaning professionals are provided with a spare key or garage code for access to your home. Your trust and security are of utmost importance to us, and we ensure that our team is thoroughly vetted and trained to provide reliable and secure cleaning services. If you have any specific instructions or concerns about access to your home during cleaning services, please feel free to communicate them with our team, and we will accommodate your needs accordingly.

At Super Clean, we prioritize the care and respect of your home and belongings. In the event that something is accidentally damaged during our cleaning service, our residential housekeepers are fully insured, allowing us to address the situation promptly and effectively. We will make every effort to repair or replace the item to your satisfaction. Clients can rest assured that claims for damages can be filed when necessary, ensuring that any unexpected issues are professionally and seamlessly addressed. Your peace of mind and satisfaction are our top priorities at Super Clean.

At Super Clean, we strive for perfection with every cleaning service we provide. However, we understand that it's not always possible to achieve 100% perfection. If you are not satisfied with any aspect of the cleaning, please notify us within 24 hours, and we will be happy to re-clean the specific area at no extra charge. Our goal is to ensure that you are completely satisfied with the level of cleanliness in your home, and we stand behind our service with our satisfaction guarantee.

At Super Clean, we understand the importance of providing a worry-free cleaning service for our customers. You can rest assured that you are not liable for employment taxes, workers' compensation, or insurance when you choose us. We take full responsibility for all employment-related matters, including social security taxes and work-related injuries. Additionally, we are fully licensed and insured, providing you with peace of mind and protection in the rare event of any accidents or damages. Our top priority is to ensure that you can enjoy a clean and healthy home without any added stress or concerns about liability.

At Super Clean, our professional housecleaning services are meticulously crafted to uphold the cleanliness and comfort of your home. To ensure the utmost quality of care, certain items and tasks are not included in our standard cleaning package but can be provided for an additional charge. These tasks encompass cleaning toys, tending to the inside of your fireplace, decluttering spaces, cleaning your iron, handling laundry, and washing dishes. While our aim is to deliver comprehensive cleaning solutions, it's important to clarify that our primary focus lies in the overall cleanliness and upkeep of your residence, rather than these specific tasks. We appreciate your understanding as we diligently strive to provide the finest service for your home. Thank you for entrusting us with your cleaning needs.

Payments for Super Clean services are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept Zelle and Venmo payments. If you do choose to write us a check, please make it payable to Super Clean. We strive to make the payment process as convenient as possible for our customers, and we are happy to accommodate various payment options to suit your needs.

At Super Clean, we’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned. Our pricing is transparent and based on the unique requirements of each customer. We offer competitive rates and strive to provide excellent value for the high-quality service we deliver. Contact us today for a personalized quote tailored to your specific cleaning needs.

Absolutely! At Super Clean, we encourage customers to provide us with special instructions to enhance their cleaning experience. Your preferences help us tailor our services to meet your specific needs and ensure your complete satisfaction with the cleanliness of your home. We recommend that you communicate any special instructions directly with us so that we can incorporate them into your cleaning plan and address them accordingly. Your input is valued and helps us deliver a personalized and exceptional cleaning service.

At Super Clean, we understand the importance of consistency when it comes to housecleaning. That's why we make every effort to send the same team to clean your home each time. Our residential housekeepers undergo extensive training and are dedicated to providing a consistent and high-quality cleaning experience. In the event that a member of your cleaning team is absent, we will do our best to find a suitable replacement to ensure that you still receive the level of service you expect from us. We value the trust and comfort that comes with having familiar faces in your home, and we strive to maintain that level of familiarity and reliability with our cleaning teams.

While tips aren’t expected, our housecleaners are allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated. Our focus is always on providing high-quality cleaning services, and we appreciate any gesture of gratitude from our satisfied customers.

Yes, we’re proud to be a pet-friendly company. Our professional housecleaners are comfortable working around pets, as long as they are friendly and non-aggressive. If your pet is aggressive in any way, we recommend that you leave them outside or in a gated area to ensure the safety of our staff. If you don’t plan on being home when we arrive, please let us know how to access your home and if there are any special instructions regarding your pets. We want to ensure that both your home and your pets are safe and comfortable during our cleaning service.

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